What wg96 Collects When You Sign Up
When you open a wg96 account we ask for the basics needed to run it: your full name as printed on your identity card, date of birth, mobile number, and the state you play from. You choose a password, and only you should know it. We also record the device model, browser and IP address used at sign-up, because those details help us spot a login that does not belong to you.
Payment details are limited to what the transaction itself shows. For a deposit through Touch ’n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer, we see the amount, the reference number and the name registered on the sending account. We never see your wallet PIN, your online banking password or your TAC, and no wg96 staff member will ever ask you for them.
Once you start playing, wg96 stores your bets, spin results, bonus claims and session length. That is the same data that proves your turnover when you claim cashback or move up a VIP tier.
Why wg96 Asks for Your Identity Documents
Verification happens once, before your first withdrawal. You upload one document: your National ID Card (NID), Passport or Driving Licence. The review runs inside your account area and takes about 12 hours, and live chat can tell you where it stands at any point.
The check exists for two reasons. First, wg96 has to confirm that every player is 18 or older and is playing under their own name. Second, the name on your wg96 account must match the name on the bank or e-wallet account you withdraw to. A mismatch is the most common reason a payout is held, so upload a clear photo the first time and the whole process stays a one-off.
How wg96 Uses Your Playing Data
Gameplay history settles wagers, credits the 200% first deposit bonus up to RM1,000, applies the 15× wagering requirement to the correct balance, and pays 1.2% daily cashback without you filing a claim. The same records decide VIP progress, so a gap in your spin history would cost you money.
We also read patterns. Unusual betting flows, shared devices, or several accounts funded from the same e-wallet are reviewed by our risk team so that bonuses and prizes stay inside the published rules. Where a review finds an honest mistake, it is corrected and the account carries on as normal.
Support conversations are logged so a second agent can pick up a case without asking you to explain everything again.
wg96 does not sell personal data, and we do not hand your name, phone number or play history to advertising networks.
Who Else Sees Your Information
Five groups, and nothing beyond what their part of the job needs:
- Payment and banking partners, who need the amount and the account name to move money. A deposit usually lands in about 3 minutes and a withdrawal typically clears in around 23 minutes.
- Verification and fraud-check providers, who see the document you upload and the result of the check, not your play history.
- Game providers such as Pragmatic Play, Red Tiger, CQ9, Ezugi, JDB and FA Chai, who receive a session token and the bet amount only.
- Hosting and security partners who keep the wg96 platform running, working under a contract that limits them to that task.
- Authorities, when a lawful request or a gaming obligation requires it, and then only for the specific records asked for.
How Long wg96 Keeps Records
We keep a record only for as long as it has a job to do. The table below sets out the pattern wg96 follows.
| Record | Why wg96 keeps it | How long |
|---|---|---|
| Account profile | To run your account, bonuses and VIP tier | While the account is open |
| Deposit and withdrawal history | To settle payments and answer a dispute | For the period financial-record rules require after the transaction |
| Identity documents | To prove the 18+ check and the name match | Until the check is complete and the record period ends |
| Live chat transcripts | To follow up on a case and review quality | Until the query closes, then archived |
Close your account and the profile and play data stop being used for anything except those stored records. Promotional messages stop the same day.
Cookies and Device Data on wg96
wg96 sets a small number of first-party cookies. One keeps you signed in as you move between pages. Another remembers your language and ringgit display. A third helps detect a session that looks hijacked. None of them carry your name to third parties.
You can clear or block cookies in your browser. Blocking the sign-in cookie means the wg96 login page will not keep you logged in, and blocking the security cookie can trigger an extra verification step. That is your choice, and it will not cost you access to your balance or your documents.
Your Rights Over Your wg96 Account Data
Players in Malaysia can ask what wg96 holds about them, have it corrected, or ask for it to be deleted. Every request follows the same path:
- Open 24/7 Live Chat and begin with “privacy request” so the case goes straight to the right desk.
- Answer the short identity check. We will not release account data to someone who cannot pass it.
- We confirm what is held and what can be changed. Name, mobile number and address can be corrected once a document supports the change.
- For deletion, closing the account removes the profile and play data from active systems. Transaction and verification records that gaming rules require us to hold stay in the archive and are used for nothing else.
- For marketing, say stop once and your name and number come off the promotional list.
Security Practices Behind wg96
Traffic between your device and wg96 is encrypted. Access to account records is limited to staff whose role needs it, and each lookup is tied to an employee account. Passwords are stored hashed rather than in readable form. Payment credentials stay with the payment partner; wg96 keeps the transaction record, not your banking password.
If you think someone else has your wg96 password, change it in the account area first, then tell live chat so the open session can be closed. Do the same if a message claims to be from wg96 and asks for a document, a TAC or a transfer.
Worth remembering: wg96 only collects documents through the upload form inside your account. We never ask for a banking password, wallet PIN or TAC in chat, and never ask you to send documents to a personal number or an outside link.
Changes to This wg96 Privacy Policy
When the way wg96 handles data changes, this page is updated and the new version applies from the day it appears. If a change affects what you were told at sign-up, it is also flagged inside your account area. Read it before you accept a fresh bonus, because bonus terms and data terms usually move together.
Reaching the wg96 Data Team
Live chat is the fastest route and it runs 24/7, including weekends and public holidays. Start with “privacy request” and the agent will open a ticket with the data team instead of answering from a script. General questions about deposits, the app or verification are covered in the help centre at the wg96 FAQ page.